FAQ

You’ve got questions. We’ve got the answers.

Registration and Payment

Yes. Daily meals and beverages are included with each event pass.


QuickBooks Connect activities are for attendees only.


Seats in sessions are available on a first-come, first-serve basis. We recommend arriving to your chosen session early to ensure your best chances to get a seat.


No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.


Yes, you will get an immediate confirmation email with your registration details.


We accept payment by credit card (Visa, Mastercard, and American Express).


Yes, but you will need to email your request to eventsAUS@intuit.com with the current name on the registration, the new name, email, company name and phone number.


Full refunds will be available for cancellations before 30/04/19, 50% refund for cancellations before 10/05/2019, and no refunds for cancellations on 11/05/2019 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time. Event date, Sessions and Schedules subject to change.


Travel and Accommodations

Please go to the Travel page for more information.


Melbourne Tullamarine Airport is the closest to the Melbourne Convention Centre. For more information, go to the Travel page.


No, but we have recommended a few nearby hotels at various price points. Please go to the Travel page for more information.


Support

Please contact eventsAUS@intuit.com with details and your contact information.


You can email conference support at eventsAUS@intuit.com and we will get back to you within one business day.


Intuit will make every effort to resolve complaints within a reasonable amount of time, and in a confidential manner.


Intuit’s Operating Values, policies, and this Code apply any time and anywhere Intuit is conducting business. Learn more about Intuit’s Code of Conduct & Ethics.


Other

QuickBooks Connect is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.


Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.


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